Shipping policy

We aim to offer reliable and efficient shipping on all orders. This policy outlines how shipping is handled at Noble Pets, including processing times, delivery windows, tracking, and what to expect during peak seasons or unforeseen delays.

Order Processing

Orders are typically processed within 1 to 3 business days (excluding weekends and public holidays). During high-volume periods, processing may take slightly longer. You will receive a confirmation email with tracking details once your order has shipped.

Estimated Delivery Times

We currently ship to Australia and New Zealand.
Standard delivery: 7–15 business days, depending on your location.
Express shipping may be available at checkout for faster delivery.

Please note that some items may ship separately depending on product location and availability.

Shipping Costs

We offer free standard shipping on all orders.

Express shipping options may be available at checkout for an additional charge, depending on your location and product type.

Tracking Information

You will receive an email with a tracking number once your order is dispatched. Please allow 2–5 business days for the tracking information to update. If you have not received tracking details within 5 business days of placing your order, please contact us at admin@noblepets.shop

Customs, Duties, and Taxes

International orders may be subject to customs duties and import taxes once they reach your country. These charges are included in our prices.

Incorrect or Incomplete Addresses

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses. If an order is returned to us due to an address issue, we will contact you to arrange reshipment at your expense.

Delivery Issues

If your order is marked as delivered but you have not received it, we recommend checking with neighbors, your local postal service, or building management. If you are still unable to locate your package, contact us so we can assist you with an investigation.

Delays

While we do our best to ensure timely delivery, some orders may be delayed due to customs clearance, postal service disruptions, weather conditions, or other unforeseen circumstances. We appreciate your patience and understanding.

Questions

If you have any questions regarding shipping or your order status, please contact us at admin@noblepets.shop. We’re happy to help.